Skype For Business can be used with Auto Attendant to provide IVR solutions however its bare minimum to address your needs for handling multiple calls from your clients. You can shop around for 3rd party solutions for call center which care compatible however, must of them lack some mandatory features or have not been tested in the field.

We have designed and implemented Anywhere 365 solutions to many clients who are pure Skype For Business shop and they are amazed by this robust and scalable solution. You can select any of their licensing tiers which are as follows :-

Anywhere 365 is very feature rich and you can use multiple services which can make life of your agents easier for day to day tasks. Here is a comparison sheet for licenses while we are still on that topic.

Features	Workgroup	Small Business	Corporate	Enterprise	Enterprise+
Number of UCC’s	1	2	8	Unlimited	Unlimited
Reception Attendant
IVR & Skill Routing
Dialogue Intelligence
Skill Based Chat Routing
Webchat
Unlimited IVR Depth
CRM Integration
Supervisor Listener
Reason Code Per Skill
Call Recording
Dialogue Management
Outbound Call Recording
Callback & Interceptor
Webvoice + Webvideo
Failover Compatible
Smart Routing Table
Caller Specific IVR
Anywhere365 SDK
Cross-Independent
Nested UCC Failover
Social Media Dialogue
Azure Service Integration *
Bot Framework
Anywhere365 GridChat
CRM Web Agent
Bridge Supported

In addition on limitation on number of UCCs for smaller tiers there are feature specific functions which are limited in each tiers. If you want to fully utilize all the features you are better off with Enterprise license. For budget purposes you can start off with smaller license tier and upgrade your license as you go this way you can manage your finances while your business expand and you need more features.

Little background on the interworking of the product. There is two part installation for Anywhere 365 which include on-prem installation of UCC server which hooks into your Skype For Business 2015 front-end server via Skype Trusted Application (Endpoint). Once everything is configured you have to install SharePoint template which holds the master record for all your settings and this is how you interact with the product. You can either use the SharePoint Online – Office 365 Cloud services or the On-Prem SharePoint if that’s what is installed in your company.

Once you have installed the required SharePoint template you can start modifying the default template. Below is an screenshot for the SharePoint Template.

Initial configuration will be done in “UCC General” tab on the bottom left side where you can configure multiple default values for your UCC. You can then go on from there to configure Skills and then your agents in your respective sections.

Feel free to drop us an email if you have any questions. Email support@sjstechnet.com or click here to go back to our services page.

Possibilities are endless with this script as this takes care of your leg work for using this as base for your script. You may ask how? well you can use this script to go through your extension range and find out what extensions are not being used. Well you might ask if we are going in sequential why would we have this issue? well cause your employees leave and you have a broken chain in your sequential extension assignments.

PowerShell Code below: –

#Create table and populate users properties
$table = @()

#Get users who have Enterprise Voice Enabled and select Name, LineURI and #EnterpriseVoiceEnabled columns
$users = Get-CsUser -Filter {EnterpriseVoiceEnabled -eq $true} | `
Select DisplayName, LineURI, EnterpriseVoiceEnabled

#Loop through each users
foreach($user in $users){

#Get Name from the user list for each user
$name = $user.DisplayName
#Grab extension which is after = sign and grab the 1st part after =
$ext = $user.LineURI.Split("=")[1]
#Grab value of EnterpriceVoiceEnabled in this case it will be always True
#cause our initial search only includes Enterprise Enabled users.
$entvoice = $user.EnterpriseVoiceEnabled


#Add each columns with property for users.
$objAverage = New-Object System.Object
$objAverage | Add-Member -type NoteProperty -name "User" -value $name
$objAverage | Add-Member -type NoteProperty -name "Extension" -value $ext
$objAverage | Add-Member -type NoteProperty -name "Enterprise Voice" -value $entvoice

#Add them to table
$table += $objAverage

#Format the table. This is useless as we are sending email from below $body
$table | Format-Table -AutoSize
}

#CSS formatting
$a = "<style>"
$a = $a + "BODY{background-color:white;}"
$a = $a + "TABLE{border-width: 2px;border-style: solid;`
border-color: black;border-collapse: collapse;}"
$a = $a + "TH{border-width: 2px;padding: 2px;`
border-style: solid;border-color: black;background-color:GoldenRod}"
$a = $a + "TD{border-width: 2px;padding: 2px;border-style: `
solid;border-color: black;background-color:palegoldenrod}"
$a = $a + "</style>"

##############Change your SMTP Details Start###
#Your SMTP server
$smtpServer = "intermailserver.usyse.com"

#Your from address
$from = "Do_Not_Reply@usyse.com"

$To = "me@usyse.com", "you@usyse.com"
$CC = "someone@usyse.com"

##############Change your SMTP Details Ends### 
$Subject = "Skype For Business Extensions"

$Body  = "Skype For Business Extension Details<br>

 <br>
"
#Here I am sorting it out with Extension
$Body  += $table  | Sort-Object Extension | ConvertTo-Html -head $a
$Body  += "<br><br>"
#$message.Body  += " <br>"
#$message.Body  += " <br>"
$Body  += " "


#Send email finally

Send-MailMessage -To $to  -Subject $subject -Body $body -SmtpServer $smtpserver -From $from -BodyAsHtml  -Cc $CC

And here is the fancy looking script with color coding !

And your final result will be something like this :-

Still need help? feel free to contact us via our managed services page. Managed Services

Basically from 

To 

Copy Powershell code below

Import-Module SkypeOnlineConnector
#Change the below pool for targeting users
$RegistrarPool = "frontend.domain.com"

$users = Get-CsUser -Filter {RegistrarPool -eq $RegistrarPool} | select DisplayName 

$array = @()

foreach ($user in $users)
{

$userpolicy = get-csuser $user[0].DisplayName | select DisplayName,VoicePolicy, DialPlan

$array += $userpolicy

get-csuser $user[0].DisplayName | Grant-CsDialPlan -PolicyName ""
get-csuser $user[0].DisplayName | Grant-CsVoicePolicy -PolicyName ""

#Dialplan set
#get-csuser Firstname LastName | Grant-CsDialPlan -PolicyName ""
#VoicePolicy set
#get-csuser firstname.lastname@skype.com | Grant-CsVoicePolicy -PolicyName ""
}
$array | Export-Csv -notype -Path C:\Scripts\dialplanpolicyFinal-+$RegistrarPool+.csv

Here is a picture of the working code in PowerShell ISE you can run it from Start / Run and then type powershell ise and hit enter.

Still need help? feel free to contact us via our managed services page. Managed Services