Skype For Business can be used with Auto Attendant to provide IVR solutions however its bare minimum to address your needs for handling multiple calls from your clients. You can shop around for 3rd party solutions for call center which care compatible however, must of them lack some mandatory features or have not been tested in the field.

We have designed and implemented Anywhere 365 solutions to many clients who are pure Skype For Business shop and they are amazed by this robust and scalable solution. You can select any of their licensing tiers which are as follows :-

Anywhere 365 is very feature rich and you can use multiple services which can make life of your agents easier for day to day tasks. Here is a comparison sheet for licenses while we are still on that topic.

Features	Workgroup	Small Business	Corporate	Enterprise	Enterprise+
Number of UCC’s	1	2	8	Unlimited	Unlimited
Reception Attendant
IVR & Skill Routing
Dialogue Intelligence
Skill Based Chat Routing
Webchat
Unlimited IVR Depth
CRM Integration
Supervisor Listener
Reason Code Per Skill
Call Recording
Dialogue Management
Outbound Call Recording
Callback & Interceptor
Webvoice + Webvideo
Failover Compatible
Smart Routing Table
Caller Specific IVR
Anywhere365 SDK
Cross-Independent
Nested UCC Failover
Social Media Dialogue
Azure Service Integration *
Bot Framework
Anywhere365 GridChat
CRM Web Agent
Bridge Supported

In addition on limitation on number of UCCs for smaller tiers there are feature specific functions which are limited in each tiers. If you want to fully utilize all the features you are better off with Enterprise license. For budget purposes you can start off with smaller license tier and upgrade your license as you go this way you can manage your finances while your business expand and you need more features.

Little background on the interworking of the product. There is two part installation for Anywhere 365 which include on-prem installation of UCC server which hooks into your Skype For Business 2015 front-end server via Skype Trusted Application (Endpoint). Once everything is configured you have to install SharePoint template which holds the master record for all your settings and this is how you interact with the product. You can either use the SharePoint Online – Office 365 Cloud services or the On-Prem SharePoint if that’s what is installed in your company.

Once you have installed the required SharePoint template you can start modifying the default template. Below is an screenshot for the SharePoint Template.

Initial configuration will be done in “UCC General” tab on the bottom left side where you can configure multiple default values for your UCC. You can then go on from there to configure Skills and then your agents in your respective sections.

Feel free to drop us an email if you have any questions. Email support@sjstechnet.com or click here to go back to our services page.

Below is the powershell script for Office 365. Once you are connected you can run the script.

Make a DL / Security Group called “Denied Users” and add users or user to that DL if you want to block him/her from sending emails to DL. Please note that this script will only add the Denied User DL in block list once i.e only the existing DLs will be modified. So if you create a new DL after running this script then that DL will not have Denied users in rejected user and hence you will have to re-run the script or you can run this script daily via windows scheduled tasks.

$temp = Get-DistributionGroup -ResultSize Unlimited
foreach($group in $temp)
{
Set-DistributionGroup -Identity $group -RejectMessagesFromDLMembers "Denied Users"
}
#Remove the above setting incase they change their mind.
#Set-DistributionGroup -Identity $group -RejectMessagesFromDLMembers $null 

Set-MailboxFolderPermission meetingroomname:\Calendar -User Default -AccessRights Reviewer

$rooms = get-mailbox | where {$_.resourcetype -eq "room"}
foreach ($room in $rooms)
{
Add-MailboxFolderPermission -Identity ($room.windowsliveid + ":\calendar") -user user@SJSTechnet.com -AccessRights Editor
}